Betting Rules

These Betting Rules explain the general principles that apply when you use Wild Card City Casino to place bets or participate in casino games. They are intended to help you understand how bets are submitted, recorded, settled and managed. Game-specific rules, promotional terms and any notices shown on the website may also apply. Please read all relevant information before placing a bet.

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1. General betting conditions

By opening an account, accessing the website or placing a bet, you agree to follow these Betting Rules, the applicable Terms and Conditions, the Privacy Policy, responsible gambling information and any rules displayed for the particular game or betting product. These documents should be read together. If a specific game rule or promotion term applies to a particular bet, that information may provide additional conditions.

Review contents

1. General betting conditions 2. Placing and accepting bets 3. Game outcomes, settlement and account records 4. Fair play, responsible gambling and complaints

Wild Card City Casino is intended for eligible players who are permitted to participate in online gambling under the laws that apply to them. Players in Australia should only use the service where online gambling is lawful for them and must comply with all applicable Australian laws and regulations. You are responsible for checking whether you are legally allowed to use the service from your location.

You must provide accurate and current information when creating and maintaining an account. An account is generally intended for one individual and should not be shared, transferred, sold or used by another person. You must keep your login details secure and notify the relevant support channel through the website if you believe that your account or password has been accessed without permission.

Players must meet the minimum legal age and any other eligibility requirements that apply to the service. Age, identity, location and other checks may be carried out before or after an account is opened, before a transaction is processed or before funds or winnings are released. If required information cannot be verified, access to an account or a transaction may be restricted in accordance with applicable requirements.

Only place bets using your own account and your own funds.
Review the stake, game, selection and any applicable terms before confirming a bet.
Do not attempt to bypass location, identity, age or account security checks.
Do not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
Keep records of your account activity and check your balance and transaction history regularly.

We may suspend, restrict, void or close an account where this is reasonably necessary to protect players, comply with legal obligations, investigate suspected fraud or misuse, correct an error, or enforce these rules. Any action will be taken in accordance with the applicable Terms and Conditions and relevant legal requirements.

2. Placing and accepting bets

Submitting a bet

Before confirming a bet, check the information shown on screen, including the game or market, selected options, stake and any displayed outcome or return information. A bet is submitted when you follow the website instructions to confirm it. You should not assume that a bet has been accepted merely because you selected an option or entered a stake.

A bet is normally treated as accepted only when it has been recorded in the relevant account or betting system and a confirmation is displayed or otherwise made available. The record held by the website is used to determine whether a bet was submitted and accepted. You should retain any reference, confirmation or account-history information that is provided.

Once accepted, a bet generally cannot be changed, cancelled or withdrawn at the player's request unless the relevant rules expressly allow it. For this reason, review your bet carefully before confirming it. Closing a browser, losing an internet connection, refreshing a page or leaving a game does not automatically cancel a submitted bet.

Errors, interruptions and unavailable services

Technical issues can affect the display or processing of a bet. These issues may include delayed connections, incorrect information, duplicated requests, software faults, interruptions, maintenance or a failure to display the latest account balance. If you notice an apparent error, stop using the affected feature and check your account history before trying again.

Where a clear error, malfunction or technical failure affects a bet, game, result, balance or transaction, the bet or related entry may be corrected, cancelled or voided in accordance with the applicable rules and law. This may include cases where the displayed information was obviously incorrect or where the system did not operate as intended. We do not guarantee uninterrupted or error-free access to every feature.

Select the intended game or betting option.
Enter or confirm the intended stake.
Check all details shown before submission.
Confirm the bet using the required action.
Wait for an acceptance message or check the account history.
Contact support through the available website channel if the record does not match your understanding.

3. Game outcomes, settlement and account records

Game outcomes are determined by the rules and systems applicable to the selected game. Depending on the product, an outcome may be generated by approved randomisation technology, a live process, an external event or another method described in the relevant game rules. The result shown by the game or recorded in the betting system is used to settle an accepted bet, subject to any correction required because of an error or technical issue.

Each game may have its own rules about eligible bets, winning combinations, ties, cancelled rounds, interrupted sessions, bonus features, maximum or minimum stakes and the way returns are calculated. These details can vary between games. You should read the specific rules displayed for the game before playing and should not rely on a general description where a more detailed rule is available.

A bet is settled when the relevant outcome has been determined and recorded. Your account history may show the stake, result, return, status and other information connected with the bet. Account records should be checked regularly. If you believe that a result, balance or transaction is incorrect, raise the issue promptly through the support process available on the website and provide as much relevant information as possible.

Cancelled or void bets

A bet or game round may be cancelled or declared void where required by the specific rules, because an event did not take place, because the game was interrupted, because a technical or pricing error occurred, or for another reason permitted by law and the applicable terms. The treatment of the stake and any associated return will follow the rule that applies to the relevant situation.

If information on the website appears to conflict, the specific game rules, the confirmed bet record and the applicable Terms and Conditions should be considered together. Where clarification is needed, the outcome will be reviewed using the available system records and relevant information. A website display, promotional message or informal statement does not replace the official rules for the particular bet.

Payments and funds

Deposits, withdrawals, account balances and winnings are subject to account verification, payment-provider requirements, applicable law and the conditions shown on the website. You must use a payment method that you are authorised to use. We may request information about the source of funds or the ownership of a payment method where this is required for security, compliance or fraud prevention.

Do not treat a displayed balance as proof that a transaction has completed if the payment is still pending or under review. Transaction status may be updated after checks have been completed. Any applicable fees, processing conditions or limits will be shown in the relevant account or payment information and may vary by method or circumstance.

4. Fair play, responsible gambling and complaints

Fair and secure use

The service must be used fairly and for personal entertainment. You must not interfere with the website, manipulate a game, exploit a software weakness, use automated tools where they are not permitted, submit false information or coordinate activity intended to obtain an improper advantage. Suspicious activity may be reviewed, and relevant accounts, bets or transactions may be restricted while a review is completed.

You must not allow another person to place bets through your account or place bets on behalf of another person. You are responsible for activity carried out after signing in, except where applicable law or an investigation establishes otherwise. If you share a device, use appropriate security measures and sign out when you finish.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money that you can afford to lose. Do not chase losses, borrow money to gamble, gamble when upset or tired, or continue playing to try to change a previous result. Past outcomes do not guarantee future outcomes.

Set personal spending and time limits before starting a session.
Take regular breaks and keep gambling separate from essential household spending.
Do not gamble under the influence of alcohol or substances.
Use available account controls, including deposit, spending, activity or time-management tools where offered.
Ask for help if gambling is affecting your finances, relationships, work, study or wellbeing.
Consider taking a break or requesting account closure if you are finding it difficult to stay within your plan.

Responsible gambling tools may have conditions about how they operate and when changes take effect. Read the information shown when selecting a tool. If you believe you may be at risk, stop playing and seek support from an appropriate gambling-help or health service in Australia. Friends, family, a financial counsellor or a qualified health professional may also be able to assist.

Questions and complaints

If you have a question about a bet, game rule, account record or transaction, use the support or contact option made available on the website. Include your username or account reference only through a secure channel, together with the date, approximate time, game name and a clear description of the issue. Do not send passwords or full payment details in a message.

Complaints are reviewed under the applicable complaints process. A review may require account records, bet confirmations, game information and other relevant evidence. We may ask you to complete identity or security checks before discussing account-specific information. These Betting Rules may be updated from time to time, so you should review the current version before placing new bets.