Privacy Policy

Wild Card City Casino respects the privacy of its players. This Privacy Policy explains what information an online casino may collect, why it is used, how it may be shared, and the choices available to players in Australia. It applies to information provided through the website, account services, customer support channels and related online features.

Just for You

Slots Angels

bsg

Wild Xmas - Hold & Hit

spnmnl

Pirate Golden Age

pragmaticplay

Galaxy Chase

amigo

Tiki Island: Hold 'N' Link

netgame

Hell's Sevens

technology

Information we may collect

To provide casino services, maintain player accounts and meet legal and security requirements, Wild Card City Casino may handle several types of personal information. The information collected depends on how a player uses the website, which services are accessed and what information is needed to verify or support an account. Players should provide information that is accurate, current and complete, and should update it when circumstances change.

Review contents

Information we may collect How information is used Cookies, sharing and security Your privacy rights and how to make a request Updates and general information

Account and identity information

Name, date of birth, contact details and account login information.
Information used to confirm that a player is eligible to use gambling services and that an account belongs to the person using it.
Verification documents or information, where required for identity, age, account security or compliance checks.
Communications with customer support, including questions, requests, complaints and information provided when resolving an account issue.

Payment and transaction information

The site may record deposits, withdrawals, wagers, account balances, bonuses or promotional activity where relevant, and other transaction records connected with an account. Payment providers may process payment details on the site’s behalf. Where possible, payment information may be handled by the relevant provider rather than being stored directly by the casino. Transaction information may still be retained so that payments can be processed, accounts can be reconciled, disputes can be reviewed and required records can be maintained.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location derived from technical information, pages viewed, links selected, dates and times of access, and information about how the website is used. This data helps the site operate correctly, understand performance, protect accounts and identify unusual or potentially fraudulent activity.

How information is used

Personal information is used only for appropriate business, service, security and compliance purposes. The main reasons for handling information include setting up and administering an account, providing access to casino features, processing transactions, responding to enquiries and improving the website. Information may also be used to communicate important service messages, such as account notices, security alerts, changes to terms or privacy information, and messages about transactions.

To create, maintain and secure a player account.
To verify identity, age, eligibility and account ownership.
To complete anti-fraud, anti-money-laundering, responsible gambling and other risk checks where applicable.
To process deposits, withdrawals and related transaction requests.
To provide customer support and investigate questions, complaints or disputes.
To detect suspicious behaviour, unauthorised access, technical abuse and attempts to misuse the website.
To meet record-keeping, reporting and other obligations that apply to online gambling services.
To maintain, test, monitor and improve the website, systems and player experience.
To send marketing communications where permitted and where the player has provided consent or another permitted basis applies.

Marketing messages may include information about services, features, offers or other casino-related content. Service messages are different from marketing and may still be sent when needed to operate or protect an account. A player can withdraw consent to marketing at any time by contacting support@wildcardcitycasino-online.wtf. Players may also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent does not affect the lawfulness of earlier processing and does not necessarily stop non-marketing account or security communications.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account functions, measure website performance and help identify unusual activity. Some cookies are needed for core features, while others help with analytics, personalisation or marketing. Cookie use may vary depending on the page, device and settings selected by the player.

Players can manage, restrict or delete cookies through the settings of their web browser. Blocking or deleting certain cookies may affect the availability or performance of some website functions. Browser settings may also provide controls for cookies stored by third parties. Players should review their browser’s help information for instructions on managing these settings.

When information may be shared

Information may be shared with service providers that help operate the website and provide services connected with an account. These providers may include payment processors, identity and verification providers, fraud and security specialists, technology and hosting providers, customer support systems, analytics services and professional advisers. They are expected to handle information for relevant services and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; to investigate suspected fraud, unlawful conduct or a breach of the site’s terms; to respond to a valid legal request; or to meet an applicable legal, regulatory, tax, financial or gambling-related obligation. If the business or its services change, information may be transferred as part of that change where permitted and subject to appropriate protections. Information may be processed in Australia or another country where a relevant service provider operates. Where this occurs, reasonable steps are taken to support the security and lawful handling of the information.

Security and retention

Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring and secure handling procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should keep passwords confidential and contact support promptly if they suspect that an account has been accessed without permission.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, securely destroyed or anonymised, subject to technical, legal and operational requirements.

Your privacy rights and how to make a request

Depending on the circumstances and any limits that apply, players may have rights relating to their personal information. These rights can include asking for access to personal information held about them, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications. A request may be subject to identity and account security checks so that information is not disclosed to the wrong person.

Contact for data requests

To exercise a privacy right or ask a question about the handling of personal information, email support@wildcardcitycasino-online.wtf. The request should explain what is being requested and include enough information to help locate the relevant account or records. Players should not send unnecessary payment details, passwords or other sensitive information in an initial message.

For access, ask for a copy or summary of the personal information associated with your account.
For correction, identify the information that is wrong or incomplete and provide the updated details where appropriate.
For deletion, explain which information you want removed. Deletion may not be possible where records must be retained for legal, security, dispute or transaction purposes.
To withdraw consent to marketing, state that you no longer wish to receive marketing communications. This does not cancel essential account, transaction or security messages.
For any other concern, describe the issue and the outcome you are seeking so it can be reviewed.

Requests are considered within a reasonable period. The response may explain any action taken, ask for further information, or explain why a request cannot be completed in full. This can occur where keeping or using the information is necessary for a legal obligation, security purpose, dispute, transaction record or another permitted reason. If a player believes information is inaccurate, they should contact support so the issue can be reviewed and corrected where appropriate.

Updates and general information

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will apply from the time it is made available on the website, unless a different approach is stated. Players should review this page periodically, particularly before using account services after a significant update.

This policy is intended to provide clear general information about privacy practices. It does not replace any account terms, responsible gambling information or other notices that may apply to a particular service. If there is a question about how personal information is handled, players can contact support@wildcardcitycasino-online.wtf. By continuing to use the website, players acknowledge that they have had an opportunity to read this policy and understand the general ways in which information may be handled.